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FAMS

Customized Enforcement Of Alarm Ordinances

Overview

PM AM FAMS is the premier municipal alarm ordinance management solution in the marketplace. Designed as an end-to-end solution and used nationwide, PM AM FAMS assumes responsibility for the entire program, with the goals to increase compliance, reduce false alarms, and deploy an effective cost recovery plan for your city.

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What People Are Saying

We have been with PM AM for our alarm management since October 2014… [PM AM] has made good on their promise to provide better customer service to our community, which was a high priority for us. I literally went from over a thousand appeals with our prior vendor, to a handful with PM AM in a year’s time… The data exchange works seamlessly with our CAD program. Lastly, PM AM was very helpful in drafting updates/changes to our ordinance.

MS. PATTI YINGER
Morgan Hill Police Department

Overall, we are very satisfied with PM AM and the services they provide. Their customer service is hands on and all-encompassing and their alarm tracking system is user friendly and detail oriented

MS. KATELEN BERRY
Pembroke Pines Police Department

PM AM FAMS provided us with a winning combination of advanced technology which took us from spreadsheets to the 21^st century.

It reduced our staff's administrative time spent on the alarm program to a simple monthly printout of data at the beginning of each month.

PM AM handles the rest!

Additionally, their citizen educational component is outstanding.

Lt. Kirkpatrick
Bell Gardens Police Department

Value Add

PM AM FAMS provides end-to-end program management. Developing and maintaining a successful alarm management program requires so much more than a software, which can only provide the tools to run the program. It requires the experience and know-how to realize the value of those tools. That’s why, PM AM FAMS fully manages the following:

Community Outreach

The program has a robust set of community outreach initiatives that inform your citizenry/businesses of the program, develop tools to increase compliance, and aid in educating repeat false alarm offenders.

Permitting and Renewal

Managed holistically, PM AM staff maintains alarm permit information in real time and provides an integrated online portal for registration/renewal, as well as traditional paper. The program deploys a results-driven, proven process to increase permit renewals. Our capable staff is available to answer citizen/business questions.

False Alarm Tracking and Invoicing

PM AM FAMS uses the latest technology, which allows our staff to track false alarm data, activations, and maintain the complete account history, in real-time. The FAMS solution is able to receive data from any CAD/RMS system and PM AM FAMS partner cities include CAD/RMS from virtually every provider.

Collections

PM AM FAMS exceptional, industry-leading collection rates on permit fees and fines results from a process-based approach, utilizing best practices from across the nation. PM AM uses a white glove experience for collections and works with your citizens/businesses every step of the way to collect and prevent repeat fines.

Appeal Process

PM AM FAMS works with your city staff to coordinate the appeal process. Noting each city is different, the solution is fully customizable and gives your city as much control over the process as desired.

Monthly Financial Reconciliation

PM AM FAMS tracks all monies as it flows through the system and provides detailed monthly financial reconciliation to all our partner cities. This ensures accurate accounting and creates an unrivaled level of transparency between the city and PM AM. By doing so, PM AM truly believes that we are your partner, not a vendor.

Fully Customizable

PM AM FAMS is fully customizable to your city’s unique needs, from alarm ordinance to specific appeal procedures. With over 15 years of experience in alarm program management, PM AM has seen it all and worked with diverse cities (with varying populations, alarm ordinance requirements, demographics, and state and local statutes) to deliver a consistently robust solution.

Since our technology is built for tomorrow, today, program managers can rest assured that the PM AM FAMS program is built to meet the changing nature of cities and their populations, without affecting the program’s success.

Complimentary Alarm Ordinance Development

At PM AM, we recognize that crafting a robust alarm ordinance, one that is fair to both your citizens/businesses as well as to the Police Department and City, can be a daunting task.

PM AM employs specialists to work with cities to help develop a new or amend an existing ordinance. Our team works with each individual city to understand their current state, needs, and makes recommendations based on our 15+ year history in the alarm management space.