FAMS™ has a team of friendly, efficient customer support personnel to provide timely and effective responses to our customer's requests. Depending on your requirements, one or more support personnel are dedicated for citizen assistance. FAMS™ emphasizes the need for citizen education in the proper use of their alarm. This is a crucial element of the program and is designed to increase user's awareness of your false alarm reduction effort. Our program identifies the top violators responsible for the largest number of false alarms and sends them training material such as brochures, reports and a custom made voice-enabled multi-media CD available in both Spanish and English. The training material empowers your residents or business community employee to learn about your false alarm reduction program and look for proven solutions for them to reduce false alarms. Our mission is to transparently partner with you to provide exceptional customer to your citizen alarm users through our unique managed, turnkey administration of your entire alarm program. This allows you to concentrate more of your valuable resources, both in time and personnel, on your public safety mission.     Richardson Police Department FAMS™ helps the Richardson, Texas, Police Department, (RPD) manage their alarm tracking and billing system by implementing a revenue sharing partnership. It resulted in reducing false alarm incidents substantially since 2004, freeing up police resources from alarm administrative duties, and increasing city revenue. Read the full success story...