A critical component of the turnkey FAMS™ solution is its training and support of system users and alarm owners.  By assuming all responsibility for user adoption of the FAMS™ system, PMAM allows public safety agencies to concentrate valuable resources to its public safety mission. 

FAMS™ clients have a dedicated team of customer and technical support personnel to provide timely and effective responses to information requests from city officials and alarm owners.  Customer support personnel are extensively trained on the unique requirements of their assigned customer’s alarm ordinance and enforcement policies.  All PMAM customer support personnel are selected not only for their technical skills and training, but for their relationship and communication skills as well.  Every caller will sense their helpful attitude and commitment to the goal of reducing false alarms.

FAMS™ emphasizes awareness through education of the alarm owner in the proper use of alarm systems in residential and business environments.  Our program identifies those violators responsible for the largest number of false alarms and engages them to take corrective measures to prevent false alarms.  The training material makes it easy for alarm owners to learn about the city’s false alarm reduction program and work within its guidelines to reduce false alarms.