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False Alarm Management Solution (FAMS™) is an effective tool for local public safety agencies struggling to contain the costs associated with residential and commercial security alarm response. Numerous public safety agencies across the US are satisfied users of FAMS™ today. FAMS™ is a total solution that provides the technology, implementation services, and ongoing operational resources to support every user.

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How is FAMS Successful?

The FAMS solution is implemented in cities across the US and has been proven to lower costs, reduce false alarms, and increase revenue, while raising the morale of public safety officers and winning satisfied citizens.

These features of the FAMS solution ensure success:
  • No investment required from the city
  • Infrastructure costs (hardware, software, etc.) are eliminated.
  • City has access to numerous reports in real time to this TRUE web based solution
  • Education outreach to citizens increases compliance
  • System accuracy empowers onsite enforcement by officers
  • Internet convenience increases public compliance and satisfaction
Success Story
Citizens
FAMS supports alarm owners with online tools and help desk personnel that make compliance with your alarm ordinance fast and easy. The system:

  • Educates citizens on the alarm ordnance and proper use of alarm systems
  • Enables online self-service to register alarms and pay fees
  • Warns citizens on the verge of exceeding false alarm limits
  • Identifies repeat offenders and works with them to minimize false alarms
  • Enables online payment of false alarm fines
  • Help Desk personnel are helpful and knowledgeable
    • Public safety officers
    Officers are more willing to enforce your alarm ordinance because FAMS records are accurate and up-to-date. Officers have real time access to all information and can determine at the scene whether the alarm owner should receive a citation or warning.

    FAMS provides alarm training materials that an officer can leave with the alarm owner.

    The system maintains an alarm owner master file that includes

  • Assigned code number
  • Name, address, and telephone number of the alarm owner
  • If a business, the manager's name and telephone number
    • Administration
    FAMS is totally transparent to senior management of public safety agencies. Administrators have total access to audit every transaction. The solution maintains, tracks, and displays:

  • The latest false alarm data
  • History of false alarms by alarm owner
  • Alarm registrations – new and existing owners
  • Every false alarm charge as defined by the city’s alarm ordinance
  • All incidents and their associated charges by billing period history of issuance, renewal, suspension, and reinstatement of alarm permits